To confirm the service, a 50% deposit is required at the time of booking. The remaining balance must be paid 30 days before the arrival date. Advance payments are non-refundable unless the client finds a replacement. If booking is made less than 30 days before departure, the tour must be paid in full as soon as the reservation is made, unless alternative arrangements are made with the Company.
It is important to specify that any fee or charge when paying by bank transfer, PayPal, credit card with any payment method will be absorbed by the sender.
The payment of the tour is essential for the company’s revenue and contributes to the total cost of equipment, operating expenses, personnel, administration, among others. Since the Company will have incurred most of its costs before the tour begins, cancellation charges are imposed to cover these costs.
Deposits are non-refundable. If the reservation is cancelled, cancellation charges will be imposed as follows: Guests may reschedule travel dates until the next season at no cost, with a 70% credit of all payments made at the time of cancellation, in case of international travel restrictions due to health reasons (e.g. Covid-19), political, humanitarian or military issues. This is subject to service availability at the time of the new reservation. For all other cancellation reasons, payments are non-refundable unless the client finds a replacement. We strongly recommend that guests purchase trip cancellation insurance that covers risks such as work, personal injury, or health problems, among others.
The cost of replacement or repair for damages caused by clients to any of the equipment used in the activity is the responsibility of the client. By contracting our services, you are agreeing to our terms and conditions.